Straight answers for office managers and practice administrators.
Our plans start at $499 per month for solo and small practices (1 to 5 staff, 1 location). We also offer $799 per month (5 to 12 staff, 1 to 2 locations) and $1,199 per month (12 to 25 staff, 2 to 3 locations). These are monthly service fees. We quote equipment separately (failover routers, VoIP handsets, and network hardware). For a full breakdown, see .
Your EHR vendor supports their application, logins, and software issues. An IT provider supports what the EHR runs on: internet and Wi-Fi, network equipment, workstations, security controls, backups, and connected systems like phones and payment terminals. When staff hear “it’s not us,” the issue usually lives in the middle. We own the infrastructure layer and coordinate with the EHR vendor when the issue crosses boundaries.
Cellular failover adds a secondary internet path that can keep your practice online when the primary ISP drops. We install and configure a failover router so the network can switch over automatically. In many offices, the switch happens quickly enough that staff can keep working in cloud systems. Cellular performance depends on signal strength and bandwidth needs, so we confirm coverage and expectations during the assessment.
Yes. Smaller practices often have the same operational risks as larger ones, especially when one internet outage stops EHR access, phones, and payments. The $499 plan is built for small teams at one location, with a predictable monthly cost. During the assessment, we confirm what you already have, what needs cleanup, and what equipment (if any) should be quoted separately. You get real support without hiring a full internal IT person.
No. Our pricing covers the monthly service fee and ongoing support. We quote equipment separately based on your practice, such as cellular failover routers, VoIP handsets, switches, and firewalls. This keeps monthly pricing predictable and prevents practices from paying for hardware they do not need. We walk through the quote during the assessment so you can approve hardware decisions before anything is purchased.
The setup period gives us time to stabilize the environment instead of rushing changes. We assess and document your network, align user access, set baselines for endpoint security and patching, confirm backup and recovery steps, and install any approved equipment. We also define how staff should request support and how we coordinate with vendors (EHR, phone carrier, payment processor). After setup, the agreement moves to month-to-month.
Yes, for the IT side. Many checkout problems come from network changes, IP settings, or connectivity issues rather than a broken terminal. We troubleshoot the connection path between the terminal and processor and coordinate with the processor when needed. Your processor (Square, Clover, Stripe, Heartland, etc.) owns merchant services and billing. We own the network, connectivity, and device configuration that lets checkout function.
We serve Central and North New Jersey, including Edison, Princeton, Woodbridge, Hamilton, Trenton, New Brunswick, Freehold, Hackensack, Newark, and Clifton. We provide remote support throughout New Jersey. On-site support depends on location and scheduling, with the fastest coverage typically near our East Windsor base.
