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Managed IT Services

One IT team handling the day-to-day tech for your practice

Monthly managed IT for medical practices that want one team handling staff issues, vendor follow-through, account changes, backup checks, and the office tech people rely on every day.

Request Managed IT Review

For practices that want one IT team instead of chasing different vendors

What Monthly Managed IT Includes

Month-to-month
  • Staff issues, shared systems, printers, Wi-Fi, and day-to-day office tech problems
  • Vendor follow-through across EHR, phones, internet, printers, and third-party apps
  • User changes, account cleanup, remote access, patching, and backup checks

Best When

You want one team handling the same office IT issues each month instead of jumping between vendors whenever something breaks.

Office moves, major rollouts, and full hardware refreshes are scoped separately so monthly support stays focused.

What Managed IT Includes

Managed IT is monthly support for the office tech your staff use every day, plus vendor follow-up and routine upkeep that would otherwise keep landing back on your team.

Good Fit For

Practices that want one monthly IT team

Best for practices that are tired of staff issues, vendor tickets, account changes, and repeat problems landing back on the office manager or owner.

Probably Not A Fit If

You only need help when something breaks

If you only want occasional help when something breaks, on-demand IT support is probably the better choice.

Need Help Right Now?

If something is broken today, like a workstation, login, phone, or urgent vendor-side issue, start with IT support first.

See IT Support

Problems Managed IT Helps Fix

These are the recurring issues that usually push a medical practice from break-fix support into monthly managed IT.

Common Problem 01

Patient flow keeps getting interrupted

Front-desk issues, printer trouble, account lockouts, email problems, and workstation slowdown keep pulling staff off the day because no one keeps up with the same problems.

Common Problem 02

Issues stall between vendors

EHR vendors, internet providers, phones, printers, and software companies each cover only one piece. The practice still needs one team coordinating the issue and keeping it moving until it is resolved.

Common Problem 03

Access gets messy as you grow

New hires, staff turnover, shared mailboxes, remote access, and vendor logins get harder to manage when no one is keeping them organized.

Common Problem 04

You find backup gaps too late

You often find backup problems after an outage or failed restore, when the practice is already under pressure.

What we handle each month, what the vendor still handles, and what gets quoted separately

This is the clearest way to see what monthly managed IT covers, what still stays with the vendor, and what gets quoted separately.

Included Each Month

  • Staff questions, office tech issues, and repeat support problems
  • Password resets, user changes, shared mailbox cleanup, and account administration
  • Workstations, printers, Wi-Fi, and day-to-day office troubleshooting
  • Vendor tickets, vendor follow-up, and escalation when needed
  • Backup checks, patching, and routine upkeep

Still Handled By The Vendor

  • EHR or software bugs inside the product itself
  • Carrier-side internet or phone outages
  • Manufacturer warranty approvals and hardware replacement decisions
  • Third-party product defects outside your office setup
  • We stay involved, coordinate with the vendor, and keep you updated

Quoted Separately

  • Office moves, major migrations, and one-time implementations
  • Full hardware refreshes and larger replacements
  • Big rollout work that needs dedicated planning
  • Projects outside normal month-to-month support
  • Quoted separately so monthly support stays focused on ongoing IT work

What Affects Monthly Cost

Monthly cost usually depends on your headcount, number of locations, systems in use, and how much day-to-day support you want us to handle.

Usually Best For

One Office

One location with recurring staff, vendor, or access issues

Managed IT makes sense when the same problems keep landing back on the office manager or owner.

  • Staff and front-desk issues stop bouncing around between vendors
  • One team keeps up with user accounts, backups, and routine office IT work

Usually Best For

More Complex Setup

Mixed vendors, imaging, specialty devices, or heavier office workflows

Best when the practice has more systems, more vendors, and more day-to-day coordination than ad hoc support can handle well.

  • Microsoft, Google, EHR, and office systems can all be supported under one monthly service
  • Better escalation handling when more than one vendor is involved
Based on people, locations, vendors, and support load Month-to-month after onboarding We can tell you the likely setup after a short review

Questions Buyers Usually Ask

These are the questions practice owners and office managers usually ask before signing up for managed IT.

How is managed IT different from IT support?

IT support helps when something breaks. Managed IT means we handle the day-to-day office tech each month, stay on top of repeat issues, deal with vendors, and keep things from piling up again.

Do you replace our EHR vendor?

No. Your EHR vendor still owns the software. We support the computers, accounts, access, connectivity, and office systems around it, and we coordinate with the vendor when issues overlap.

Do you work with Google Workspace and mixed setups?

Yes. We work with Microsoft, Google, and mixed setups. Many medical practices use cloud EHR vendors, shared mailboxes, phones, printers, scanners, and third-party portals at the same time.

What happens during onboarding?

We list your systems, vendors, locations, and repeat problems. Then we sort out who handles what, clean up the handoffs, and check the backups and recovery basics that matter to daily operations.

What stays outside monthly service?

Big one-time projects like office moves, major migrations, and full hardware refreshes are quoted separately. That keeps the monthly service focused on day-to-day support and upkeep.

How do we know if managed IT makes sense for our budget?

A short review usually tells us whether managed IT is worth it for your practice. Monthly cost mainly depends on headcount, locations, systems in use, and how much support you want us to handle.

Request a managed IT review

We'll look at where support is breaking down, what vendors should still own, and whether monthly managed IT is the right fit for your practice.

  • 20-minute managed IT review
  • Review of your current support setup, vendors, and repeat problems
  • Plain explanation of what is included each month
  • Recommended next step based on your size, locations, and support needs
  • No PHI needed in the request

Request Managed IT Review

Share a few details and we'll tell you whether managed IT looks like the right next step.

No PHI needed. Typical response within 1 business day.

Prefer a quick conversation? Call 732-362-4949

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