What we cover
Five IT Problems Your EHR Vendor Does Not Handle
Each of these falls outside your EHR vendor's scope and is covered under every HealthDesk IT plan.
Situation 1
Internet Outage During Patient Hours
Most small practices run cloud EHR, VoIP phones, and payment processing over a single ISP line. When it goes down, all three stop. A two-hour outage typically costs $600–$1,500 in delayed billing and rescheduled appointments.
How we handle it
Cellular Backup Failover
A cellular failover router is installed at each location. When the primary ISP drops, the network switches to 4G LTE automatically within 60 seconds, with no staff action. EHR, phones, and payments continue uninterrupted.
Situation 2
Outdated Phone System Limiting Patient Reach
Practices on analog lines deal with dropped transfers, no after-hours routing, no voicemail-to-email, and separate phone numbers for each location.
How we handle it
VoIP Phone System
We configure a VoIP system over your existing internet connection. One number covers all locations with auto-attendant, after-hours routing, voicemail-to-email, and mobile apps. The system also runs on cellular backup so calls work during outages. Handsets are quoted separately.
Situation 3
Payment Terminal Not Processing
Payment terminals lose their connection to the processor after router updates, network changes, or IP address shifts. Copays not collected at checkout are rarely recovered in full.
How we handle it
Payment Terminal IT Support
Most terminal errors are network or configuration issues, not hardware. We diagnose the connection path and resolve it remotely, typically the same day. We configure stable network settings that persist across router reboots, reducing recurring failures.
Situation 4
Security Alerts or Suspected Malware
Staff regularly encounter security warnings, from low-risk scareware to actual ransomware. Small medical offices are targeted because they hold valuable patient data and often lack endpoint protection.
How we handle it
Endpoint Protection + Incident Response
Prevention: Endpoint detection runs on every covered device with automated monthly patching.
Response: Staff contact us immediately. We assess within 15 minutes. Most incidents are scareware and are resolved in under an hour. Confirmed ransomware triggers our containment procedure.
Situation 5
Two Locations, Inconsistent IT
Practices with a second office often have IT set up independently: different routers, different phone numbers, no shared file access, and no documentation of either setup.
How we handle it
Unified Multi-Location IT
We document and standardize both locations. Shared file access, a single VoIP system under one number, cellular backup at each site, and consistent security policies. Staff at either office reach us through one support line. One invoice covers both sites.
About HealthDesk IT
Founded in 2025. Built on Years of IT Work
Across New Jersey.
HealthDesk IT was founded in 2025 by an IT professional who spent years supporting small organizations across New Jersey: law offices, retail businesses, and healthcare practices. The same gap kept appearing: small organizations were either overcharged by large IT companies that treated them as low-priority accounts, or underserved by solo consultants who were unavailable when things went wrong.
In medical practices, the gap was more specific. The EHR vendor handled their software. The ISP handled the modem. The phone company handled the line. No single vendor covered the infrastructure between all of them. That is where most operational IT problems occur. HealthDesk IT was built to cover that gap for small NJ practices, at pricing sized for a 3–10 provider office rather than a hospital system.
We operate on a straightforward model: flat monthly rate, same-day response, clear documentation, and month-to-month terms after the initial setup period. We're offering reduced founding member rates to the first 10 practices we onboard.
Service scope
What Every Plan Includes
Every plan covers the same core services. No features are locked behind a higher tier.
Backup Internet Failover
Cellular failover at each location. Automatic switchover within 60 seconds. Covers EHR, phones, and payments. Equipment quoted separately.
VoIP Phone System
Auto-attendant, voicemail to email, after-hours routing, mobile app, multi-location coverage. Handsets quoted separately.
Endpoint Security & Patching
Endpoint detection on all covered devices. Automated monthly patching. Incident response within 15 minutes.
Daily Backup & Recovery
Automated daily backups to local + encrypted cloud storage. Quarterly restore tests. AES-256 encryption.
Same-Day Helpdesk
Staff reach us by phone or text. Same-day response during business hours. Critical issues escalated immediately.
Payment Terminal Support
Diagnosis and resolution of terminal connectivity issues. Configuration management to prevent recurring failures.
HIPAA IT Documentation
Business Associate Agreement, technical safeguards inventory, and access control documentation, kept up to date as your environment changes.
Multi-Location Coverage
Available in the $799 and $1,199 plans. Unified phones, consistent network config, shared helpdesk. One invoice.
Pricing
Below-standard monthly rates for our first 10 clients, fixed for 12 months. All prices are monthly service fees. Equipment is quoted separately.
Solo / Small Practice
$499/mo
Standard: $750/mo
Saves $251/month for 12 months
- 1–5 staff, 1 location
- Cellular backup failover
- VoIP system (config & mgmt)
- Endpoint security & patching
- Daily backup
- Same-day helpdesk
- HIPAA IT documentation
- Equipment quoted separately
Small Practice
$799/mo
Standard: $1,200/mo
Saves $401/month for 12 months
- 5–12 staff, 1–2 locations
- Cellular backup at all locations
- VoIP unified across locations
- Endpoint security & patching
- Daily backup + quarterly restore test
- Payment terminal IT support
- Same-day helpdesk
- HIPAA IT documentation
- Equipment quoted separately
Multi-Location
$1,199/mo
Standard: $1,800/mo
Saves $601/month for 12 months
- 12–25 staff, 2–3 locations
- Cellular backup at all locations
- Unified VoIP at all locations
- Full security stack
- Backup + disaster recovery
- Payment + helpdesk, all sites
- Priority on-site response
- Equipment quoted separately
Compatible With Your Existing EHR Software
We do not replace your EHR vendor's support. We cover the infrastructure your software runs on: internet, network, devices, phones, and security.
Not listed? If it runs on a computer in a medical office, we support the IT underneath it.
Common questions
Frequently Asked Questions
Questions from NJ practice owners and office managers.
My EHR vendor already provides support. Why do I need separate IT?
What happens to our EHR and phones if the internet goes down?
A staff member sees a security warning. What should they do?
What is founding member pricing?
Can both our offices be covered under one agreement?
Is there a long-term contract?
Which areas of New Jersey do you serve?
Request a Free IT Assessment
A 20-minute call to review your current setup. We confirm what we cover, what equipment is needed, and give you exact monthly pricing. No obligation.
Most assessments scheduled within 48 hours. Founding member pricing requires enrollment before the 10-practice limit is reached.